Can I buy just a single crutch?
Forearm crutches can be purchased as single units. From any product page, click the link that says "Want to buy just one?" and check the box. The price for a single crutch is exactly half of the full pair price. Please note that all our crutches are sold in pairs except platform crutches (ref. 410).
Do I need to register to purchase at www.walkeasy.com?
No you don´t. However if you choose to register, you'll be able to purchase in just 2 steps, save items to your "Favorites," access your order history, easily find parts and accessories for products previously ordered, print invoices and rate and review products and comment on blog articles.
You can register with just an email address and a password. We don't ask for anything else until you place an order!
How can I find parts or accessories for a specific product?
If any crutch or cane model has parts or accessories available, you can find them by visiting that product's page.
For example, if you are looking for parts for model 490, visit that product's page and you'll see a "Related Parts" tab below the main image. If you are looking for accessories, see the "Accessories" slider below the "Add to Cart" button (to the right of product details).
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Discover and American Express) as well as PayPal, e-Check and prepayment by cashier´s check or money order. You can also place your order online and call us with your credit card information (select "Deferred order" on checkout). In all cases, payment needs to clear before your products are shipped out.
Price match guarantee
If within 7 days of purchase you find a lower advertised price on another site for the exact same product, we'll match it! The following conditions apply:
- 1. It must be for the same product reference, color and size.
- 2. It must be available for immediate purchase.
- 3. The price must include shipping charges. Some vendors advertise a lower price and then charge more for shipping.
- 4. We must be able to verify the lower price. Send us an email with the link to the lower advertised product, your name, order date and Walk Easy order number.
Once verified, we'll issue a credit for the difference that you can then apply toward any future purchase on www.walkeasy.com
Missing products and/or colors?
Our website only shows products and colors that are in stock. If a product doesn't show, it is currently out of stock but will most likely be available again soon.
If one or more product colors are out of stock, we will show this information on individual product pages under "Why are some colors missing?" Click on this link to show which colors are back-ordered and their expected availability date.
What is My Account?
It is a section for registered users where you can:
- 1. Access your account information and order history
- 2. Change the name, email or password associated with your account
- 3. Add, edit or delete a shipping or billing address
- 4. Access easy instructions for product returns, and
- 5. View your product reviews as well as comments you have made on blog articles.
Why can't I add items to "Favorites"?
You need to be a registered user and logged in to add one or more items to your "Favorites."
Otherwise we have no way of storing the items you've added when you return to our website a day, a week or a month later.
How do I find the Medicare code?
Please note that not all items have a Medicare code. For those that do, you'll find it in the "Product Details" tab below the main product image – it is called the HCPCS code
How secure is your ordering process?
All pages on walkeasy.com are secure — HTTPS, the "secure" padlock and encryption is always on. Additionally, we NEVER store any payment or credit card information.
Additionally, we've gone a step further. You'll always see "WALK EASY, INC" in front of the website name so you can rest assured that you're on the right website and that it's perfectly safe to shop.
Credit card transactions are processed by Authorize.net, a leading global online payment gateway.
